TrueEV understands that some customers remain concerned about cashback offers, warranty support and other purchase-related matters.
Recent comments attributed to the Australian Competition and Consumer Commission (ACCC) reaffirm that the Australian Consumer Law applies to businesses supplying goods and services to Australian consumers, including overseas businesses. The ACCC has also reportedly stated that it expects XPENG to assist customers who purchased vehicles through the previous distribution arrangements where issues arise. Consumer guarantee rights may exist against both the supplier of the vehicle and, in some circumstances, the manufacturer or importer.
In light of this, TrueEV encourages customers seeking assistance with cashback claims, warranty enquiries, servicing concerns or other consumer matters to contact XPENG Motors Australia directly at:
📧 [email protected]
Should XPENG seek our assistance in assessing or validating customer claims, TrueEV will endeavour to provide reasonable cooperation to help ensure legitimate claims can be verified as efficiently as possible.
Customers are encouraged to retain copies of all purchase documentation, contracts, invoices, promotional material and correspondence relating to their vehicle purchase, as these documents may assist in the assessment of any claim.
TrueEV remains committed to supporting customers wherever it is able and will continue to cooperate with all parties to facilitate the resolution of legitimate customer matters.
