Transition into an Electrified Future
Innovation, education and collaboration.
Our mission at TrueEV is to empower customers with the knowledge, tools and support they need to embrace electric vehicles.
An Update for XPENG Australia Customers
Following recent changes to the XPENG business in Australia, many customers have questions regarding vehicle showrooms, servicing, parts availability, warranty support, promotional offers, cashbacks and other purchase-related enquiries.
Legal Proceedings — August 2026 Update
TRUEEV commenced Federal Court proceedings seeking to have its claims against XPENG determined at trial. Those claims included allegations arising from the termination of TRUEEV’s exclusive Australian distribution arrangements and the events that followed.
The proceeding did not ultimately reach trial. Following TRUEEV’s inability to provide a further tranche of court-ordered security for costs, the proceeding was dismissed before TRUEEV’s substantive claims could be heard or determined.
TRUEEV remains deeply disappointed that the commercial circumstances which form part of its complaint — including the cessation of vehicle supply and the resulting impact on TRUEEV’s ability to trade — also materially affected its capacity to continue funding the litigation.
No finding was made by the Court on the merits of TRUEEV’s substantive allegations against XPENG. TRUEEV is reviewing its available legal options, including appeal and/or further proceedings.
Sydney Flagship Experience Centre Now Closed
Following the ongoing commercial dispute with XPENG and the discontinuation of new vehicle supply to TrueEV, TrueEV has made the difficult decision to close its Sydney Flagship Experience Centre in Mascot.
This decision has not been taken lightly. The lack of vehicle supply has made it impossible to continue operating the showroom in its current form. We are incredibly proud of what the Mascot team achieved in launching and establishing the XPENG brand in Australia, and we sincerely thank our customers, partners and supporters for their trust and loyalty.
Parts Availability
TrueEV has continued to fulfil customer parts orders and remains committed to assisting customers where possible during this transition. If you are enquiring about the availability of genuine XPENG parts or wish to place a parts order, please contact our Parts team at: [email protected].
Please include your vehicle VIN (if available), the required part or a description of the item, and your contact details so our team can respond as quickly as possible.
For All Other Enquiries
XPENG Motors Australia Pty Ltd is now responsible for the importation, distribution, authorised dealer network, parts supply, servicing and customer support for the XPENG brand in Australia.
Accordingly, customers with enquiries relating to:
- Vehicle servicing & servicing location
- Parts availability
- Warranty support
- Roadside assistance
- Promotional offers
- Cashback claims
- Outstanding customer benefits
- General ownership enquiries
should contact XPENG Motors Australia directly.
Email: [email protected]
XPENG Motors Australia has advised that it has established a customer review a review process for customers with outstanding promotion-related matters. XPENG Motors Australia will assess and respond to these on an ex-gratia basis.
Why EVs are the key to a greener future.
At TrueEV, we see electric vehicles not just as a technological advancement but as a pathway to a greener and more sustainable future. But how exactly can the adoption of EVs help with this? We’re glad you asked.
EVs have much lower greenhouse gas emissions than their petrol counterparts, and they are also a lot quieter – better air quality for us all and less noise pollution, too. They’re inherently more energy efficient, converting a higher percentage of the electrical energy from the grid to power at the wheels.
Consider just these three benefits, and you can already see why we’re excited about the possibilities of electric vehicles. Now imagine applying that to a whole transportation network. Because that is what adoption of and investment in EVs can become – a catalyst to encourage the acceleration of renewable energy across different industries. Imagine whole networks of electric buses, trams and trains leading to an even cleaner, quieter urban environment.
Demand for EVs also leads to innovation in battery technology – creating longer-lasting, faster-charging batteries. Unlike fossil fuels, once batteries die, their parts can be repurposed and recycled to be used in other EVs and electrical products. By adopting EVs, you’re getting the added benefit of investing in resource recovery and recycling and creating more sustainable EVs as you go.
TrueEV, for all things EV.
We’re here to help you access everything you need to know about EVs.
At TrueEV, we are committed to building a community of like-minded individuals to share information and discussion and create real change. We pride ourselves on offering a centralised point for reliable information. If you’re reading it here, you can be assured the data comes from a reputable source and has been verified by our team. Genuine user reviews, information and news for the average consumer as well as policymakers and campaigners for change. We aim to provide up-to-date and accessible information, clearing a significant block on the path to greater EV adoption.
Join us as we move together towards an electrified future.
Explore Electric Freedom Today!
Discover a world of effortless EV adoption with TrueEV. Join us in making cleaner transportation choices for a greener future. Start your journey now.
